Have you visited our Frequently Asked Questions page? There, you'll find information that can help you log in to and use your Blue Cross and Blue Shield of Texas (BCBSTX) member account, understand your health insurance plan and answer some of our members' most common questions.
I have questions about enrolling in a new plan:
Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed
I'm a member with a question for customer service:
Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed
I want to make a payment:
Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.
We're available Monday – Friday: 8 a.m. – 8 p.m. CT
I have questions about enrolling in Medicare:
I'm a Medicare Advantage member:
I'm a Medicare Part D member:
I'm a Medicare Supplement member:
I'm a Medicare Dual Care member:
I'm a STAR member:
Speak with a Customer Advocate at:
Monday – Friday: 8 a.m. to 5 p.m. CT
I'm a CHIP member:
Speak with a Customer Advocate at:
Monday – Friday: 8 a.m. to 5 p.m. CT
I'm a STAR Kids member:
Speak with a Customer Advocate at:
Monday – Friday: 8 a.m. to 5 p.m. CT
Call Customer Service at the number listed on your member ID card.
I have a question about PPO/POS/Indemnity Plans:
I have a question about HMO Blue Texas Plans:
I have a question about HealthSelect SM :
1-800-252-8039
Monday – Friday: 7 a.m. – 7 p.m. CT
Saturday: 7 a.m. – 3 p.m. CT
I have a question about my dental coverage:
I have a question about covered behavioral health care:
1-800-729-2422
Monday – Friday: 8 a.m. to 6 p.m. CT
I have a question about Magellan Behavioral Health services:
1-800-528-7264
Monday – Friday: 8 a.m. to 6 p.m. CT
I have a question for the membership department:
Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082 General Information: 1-972-766-6900 (TTY: 735-2989)
Amarillo 7901 Wallace Boulevard
Amarillo, TX 79124 1-806-371-3000
1-800-403-4650 Austin 9442 Capital of Texas Highway, North
Suite 500, Arboretum Plaza II
Austin, TX 78759 1-800-336-5696 Beaumont 2615 Calder Street, Suite 700
Beaumont, TX 77702 1-409-896-0100 Corpus Christi 4444 Corona Drive, Suite 120
Corpus Christi, TX 78411 1-361-878-1600
1-800-442-1685 Dallas/Fort Worth 1001 E. Lookout Drive
Building B, 14th Floor
Richardson, TX 75082 1-800-399-5831 Houston 1800 West Loop Freeway South, Suite 600
Houston, TX 77027 1-713-354-7000
1-800-235-0796 Lubbock 3223 S. Loop 289
Suite 460
Lubbock, TX 79423 1-800-399-5831 San Antonio 17806 IH 10 West, Building 2, Suite 200
San Antonio, TX 78257 1-210-558-5100 Tyler 3800 Paluxy Drive, Suite 540
Tyler, TX 75703 1-800-259-3668
I need to send mail for a claim: Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044